KRAMP - It's that easy

Delivery time

How do I order products from Kramp?

Adding products to your shopping cart
First, find the item that you want to buy. Add the product to your shopping cart by clicking the big yellow button.
Want to order more products? No problem! The item will remain in your shopping cart while you continue to search for the rest of the products that you want to order. If you want to order straight away, click the shopping cart icon ( ) in the top right of your screen.

Checking your order
Next, you will be shown a screen where you can view the details of your order. If you then proceed by clicking the 'Continue with order' button, you will be taken to a screen where you can specify where you would like us to deliver your order. At any stage in the ordering process up to the point where you click the 'Place order' button, you can go back a step to correct any information you have entered by clicking the 'Back' button in your browser.
Check your order carefully and then finally confirm it by clicking 'Place order'.

Finishing your order
After you click 'Place order', your order will be sent and you will get an automatically generated email confirming that we have received your order. This does not mean that we accept the agreement. The agr

When will I receive my order?

Each product has an indicative delivery time. If you place an order for a product we have in stock before 6.00pm, it will be delivered the following day*.

If you have already placed your order, you can track your order through the My Account section. Go to delivery notes to view the details on your order.

*Please note that dangerous goods or a non-standard delivery size items (non-conveyables/oversized/overweight) will usually be delivered in 24-48 hours. RoI deliveries times are as stated above subject customs clearance. Non-next day service areas will be delivered the following working day.

My order has been sent but I have not yet received it.

We try to be proactive and contact you via email or telephone. If you have not yet received a message from us, please contact your account manager.

I have not received all of the products in my order.

You can see which products have been shipped in your delivery notes. If all of your products were despatched on the same day but you have not received all of them, please contact your account manager.

Will I be informed if delivery times change?

You will find more information on your outstanding orders in the open order lines overview. You will receive an email with an overview of your open orders and the delivery term every Monday. If you have any questions in the meantime, you can always contact your account manager.

How quickly will I receive an order?

If you place an order for a product we have in stock before 6.00pm on a working, it will be delivered the following day up until 6pm*. Parts ordered on a Friday will be delivered the following Monday.*

If you have already placed your order, you can track your order through the My Account section. Go to delivery notes to view the details on your order.

What are the average delivery times?

We strive to deliver the majority of products within our range to you within one business day. We have more than 500,000 items in stock. On the relevant product page, click on 'View stock' and the delivery time of the product will be displayed.

Why does the delivery time of a product say 'in stock' in the morning and at the end of the day say '1-2 days'?

This means that the product must come from a different warehouse to our main warehouse. In order to be delivered the next day, these products must be ordered before a certain time of day. If you are placing an order at the end of the day, it is not possible to deliver the product immediately, and so the delivery date displayed on the webshop changes to '1-2 days'. If you order before 4pm, you can be assured that the product can be delivered the next day.

If you place multiple orders within a single day, the sum of all the orders is totalled at the end of the day. If you are required to pay any shipping costs, these will be billed a maximum of once per day.

Delivery of an order

What happens if the products I order have different delivery times?

When you order products with different delivery times, your order will be split up. The products that are available for delivery the next business day will be shipped as soon as possible. The other products will be delivered as soon as they are in stock. For products with longer delivery times, see the overview of open order lines.

What should I do if my order is wrong?

It is possible that the order you receive may be incorrect. Read below to find out what your options are in this situation and how to handle this conveniently.

Send your return request online if:

- Ordered double by an accident

- Ordered several products for comparison

- Product is not suitable

- Insufficient value for money

- Information on the Webshop was not adequate

- No longer required

- Incorrectly ordered

- An open order line has not been canceled

Request a complaint return via your Customer specialist:

In the following situations, it is best to contact your Customer Specialist directly so that we can work together to find the best solution.

Incorrect or incomplete delivery

An item that you have not received but which is listed on the packing list is referred to as a defect. Please contact your Customer Specialist to report a defect or an incomplete delivery.

Damaged product delivered

If you receive a faulty or damaged product, please contact your Customer Specialist as soon as possible to report the problem.

Too many or too few products delivered

If you have purchased multiple products in a single order, it is possible that the various items will be delivered on different days. Your delivery overview and open order lines let you monitor the status of your order. If you have received too many products, have had the same products delivered twice or should have already received the products and have not, please contact your Customer Specialist.

I have received a damaged product in my delivery.

We are very sorry that your product is damaged. We will of course resolve this for you. Please contact your account manager to discuss the best possible solution.

What will happen if it is not possible to deliver an order to a location?

Where it has not been possible to deliver an order to a location, our carrier will deliver the products back to our warehouse. We will contact you regarding this to find an appropriate solution. If your delivery location is (temporarily) inaccessible or unreachable, please contact your account manager

My order delivery is not complete.

If you have purchased multiple products in a single order, it is possible that the various items will be different on different days. This has to do with the varying delivery times of the products, which may cause delivery of your order to be split. Check the status of your order in your delivery notes and open order lines. If your products should have already been delivered, please contact your account manager.

Can I choose which day my order is delivered on?

It is not possible to specify a delivery date on your order. We will make sure that your order is delivered as soon as possible.

If, on a one-off occasion, you wish to receive an order on a different day, please contact your account manager.

Which products are on backorder?

You can find an overview of open orders in My Account under open order lines.

Can I collect my products in person?

Unfortunately customers are unable to collect items from us and we only offer a delivery service.

Can I cancel or make changes to an order I have already placed?

As long as the order has not yet left our warehouse, we can change or cancel your order. Please contact your account manager if you wish to change or cancel an order.

Which carrier is delivering my order?

We use various carriers to deliver our packages depending on the shipping time and the country of destination.

What if I am unavailable to take receipt of my products?

If you are not there during the day to take receipt of your order, our staff will inform you of the status of your delivery. Your goods will be delivered again the next day as standard. If your products are being delivered overnight, the goods will be sent to your agreed location so that they will be with you the next day.

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